Creating User Journeys 
Personas as a means for mapping user experience for information delivery
Intelligent Information
What is Contextualization all About & Why is it so Important in Information 4.0?
Contextualize It
What is contextual information for modern software?
Drive Traffic
5 Steps to Create a Content Strategy that Drives Users to Your Software
5 embedded help examples

5 Embedded Help Examples

If you think improving customer experience using embedded help is limited to tooltips, think again. Here we show you 5 embedded help examples that you may not have considered. Mailchimp is a brand that is famous for thinking outside the box. We found 5 great examples of embedded content in this web-based email marketing software. At least […]
design personalised user content context authentication

Using Access Management (Authentication) to Design Personalised User Content

When you store user data based on logins to your software, you’re in a position to dive deeper into contextual embedded help. User data can drive your embedded content, providing more relevant information for each user. In this article, we’ll talk about using data derived from authenticated users to design personalised user content. Authentication refers […]

How to Create a Content Strategy that Drives Traffic

Developing a content strategy is more than just organizing your content into categories. Your content strategy for online help should help users find the information they need. And that’s why keywords are important, even in your content strategy. Today, users are searching online help, documentation, customer support, before buying products. This is where building a […]

Preview UI Help Before You Publish

When we talk about user experience, we usually think of end users. But what about writers and developers who use software? At edc, we’re thinking about you. Now you can preview UI help before you publish, as you write. Certainly, we’ve thought of the end user experience. That’s why edc allows you to add contextual […]
the future of information and contextualization

Contextual information for software

There are a lot of variations in methods and terminology based on which technology does what, and it has evolved a lot. We talk about online help, context-sensitive help, contextualised help, targeted help, onboarding help, and many others. Some of the definitions are clear, some are linked to specific technologies. What we are seeing is […]
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Interested in trying Contextual Help for Software?

You can try edc, our contextual help editing software. It's online and it's FREE to play around in our demo.