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Help, my users don’t read the software user help !

Help, my users don’t read the software user help !

Ah, the one issue all tech writers must contend with: you worked hard, hunted down developers to find out about all the important features you need to document, tied subject matter experts to a chair until they gave you answers to your questions, lovingly crafted...

Create a Context Strategy

Create a Context Strategy

Planning content for embedded software help requires more than a content strategy; you need a context strategy. Plan the entire user experience, taking into account the context of users. Let’s look at how we create a context strategy at edc. We’ll use a real software...

Contextual information for software

Contextual information for software

There are a lot of variations in methods and terminology based on which technology does what, and it has evolved a lot. We talk about online help, context-sensitive help, contextualised help, targeted help, onboarding help, and many others. Some of the definitions are...

Personas: mapping user experience for information delivery

Personas: mapping user experience for information delivery

What are personas? A persona is a representation of a type of customer. Personas answer the question, “Who are we designing for?” and they help to align strategy and goals to specific user groups.You can begin by compiling everything you know about your customers and...

Is the Era of Big Doc Over?

Is the Era of Big Doc Over?

At TECH’advantage, we are software editors in the oil and gas industry. When we talk about Big Doc in this article we mean user-oriented documentation. This article is based on our experience over several decades. Our orientations driven in conjunction with our...

How to Create a Content Strategy that Drives Traffic

How to Create a Content Strategy that Drives Traffic

Developing a content strategy is more than just organizing your content into categories. Your content strategy for online help should help users find the information they need. And that's why keywords are important, even in your content strategy. Today, users are...

Preview UI Help Before You Publish

Preview UI Help Before You Publish

When we talk about user experience, we usually think of end users. But what about writers and developers who use software? At edc, we're thinking about you. Now you can preview UI help before you publish, as you write. Certainly, we've thought of the end user...