by Toni Ressaire | Dec 21, 2020
At TECH’advantage, we are software editors in the oil and gas industry. When we talk about Big Doc in this article we mean user-oriented documentation. This article is based on our experience over several decades. Our orientations driven in conjunction with our...
by Toni Ressaire | Dec 21, 2020
YouTube has great embedded and online help. Using edc, we imagined how we could take it one step further. In this article, we show you how you can harness user data to design personalized embedded software help. We’ve used the example of YouTube help and designed...
by Andy McDonald | Dec 18, 2020
If you think improving customer experience using embedded help is limited to tooltips, think again. Here we show you 5 embedded help examples that you may not have considered. Mailchimp is a brand that is famous for thinking outside the box. We found 5 great examples...
by Toni Ressaire | Dec 18, 2020
Imagine your users accessing FAQ for your software product right inside the interface. No more searching online documentation for answers to frequently asked questions. For those questions that are so common, shouldn’t they be easy to find? You improve the user...
