Is the Era of Big Doc Over?
At TECH’advantage, we are software editors in the oil and gas industry. When we talk about Big Doc in this article we mean user-oriented documentation. This article is based on our experience over several decades. Our orientations driven in conjunction with our...
How to Create a Content Strategy that Drives Traffic
Developing a content strategy is more than just organizing your content into categories. Your content strategy for online help should help users find the information they need. And that’s why keywords are important, even in your content strategy. Today, users...
Preview UI Help Before You Publish
When we talk about user experience, we usually think of end users. But what about writers and developers who use software? At edc, we’re thinking about you. Now you can preview UI help before you publish, as you write. Certainly, we’ve thought of the end...
Using Access Management (Authentication) to Design Personalised User Content
When you store user data based on logins to your software, you’re in a position to dive deeper into contextual embedded help. User data can drive your embedded content, providing more relevant information for each user. In this article, we’ll talk about using data...
